Return & Refund Policy – Stilsol

At Stilsol, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear and simple return and refund process.

1. Return Eligibility

You may request a return if:

The item is unused, unworn, and in original condition
All original tags and packaging are intact
The request is made within 14–30 days from the delivery date

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items
Gift cards
Worn, washed, or damaged items (not due to our error)
Customized or personalized products (if applicable)

3. How to Request a Return

To start a return, please contact us with:

Your order number
Full name used at checkout
Reason for return
Photos (required for damaged or incorrect items)

Once your request is approved, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method
Stilsol is not responsible for lost or delayed return packages

5. Refunds

After we receive and inspect your return:

Refunds will be issued to the original payment method
Processing time is typically 5–10 business days
Original shipping fees are non-refundable, unless the return is due to our error